1. Published Shipping Information
| Destination | Published Shipping Fee | Estimated Delivery |
|---|---|---|
| United States | FREE | 5–7 working days |
| Canada | $15.95 | 10–15 working days |
| United Kingdom & Ireland | $15.95 | 10–15 working days |
| Australia & New Zealand | $15.95 | 10–15 working days |
Shipping charges, destinations, and delivery estimates may change. The charge shown at checkout should be treated as the applicable charge for that order.
2. Processing and Tracking
The published support information states that an order is shipped on the next business day after confirmation and that tracking information is generally provided by email within the stated processing window. Carrier tracking becomes the best source of delivery status after dispatch.
3. Address Accuracy
Review your shipping address before submitting an order. Contact support promptly if an address error is discovered. Changes may not be possible after fulfillment or carrier handoff.
4. International Customs
International orders can be delayed by customs, carrier conditions, weather, local regulations, or other circumstances. Import duties, taxes, and destination charges may apply depending on local law.
5. Missing or Damaged Packages
If a package appears lost, materially delayed, or damaged, contact order support with the order number and tracking information so the shipment can be investigated.
6. Support
For product questions, use Product Support. For order-status questions, use the retailer's order-support service.
Note: The checkout page and retailer terms control if they differ from this informational page.