60-Day Money-Back Guarantee: The published
LightSteps Pro refund policy provides a 60-day period beginning on
the date the package is delivered, subject to the return
requirements below.
Step-by-Step Refund Guideline
Check the 60-day period.
Confirm that the request is within 60 days from the delivery date. Use the carrier tracking information to verify delivery.
Confirm that the request is within 60 days from the delivery date. Use the carrier tracking information to verify delivery.
Contact product support.
Email the support team and use “Refund Request” in the subject line. The current published support email is support@thelightstepspro.com.
Email the support team and use “Refund Request” in the subject line. The current published support email is support@thelightstepspro.com.
Return all bottles.
The published policy asks customers to return all bottles, whether opened or unopened, together with the packing slip. Include your full name, email address, and order ID if available.
The published policy asks customers to return all bottles, whether opened or unopened, together with the packing slip. Include your full name, email address, and order ID if available.
Return shipping.
The published policy states that return shipping costs are not supported by the vendor.
The published policy states that return shipping costs are not supported by the vendor.
Refund processing.
After the return is received and processed, the published policy states that the refund may take approximately 5–10 days to appear on the applicable card or payment account, depending on the bank or card issuer.
After the return is received and processed, the published policy states that the refund may take approximately 5–10 days to appear on the applicable card or payment account, depending on the bank or card issuer.
Return Address
LightSteps Pro Returns
285 Northeast Ave
Tallmadge,
OH 44278
United States
Important Notes
- Keep return tracking information until the refund is completed.
- Return eligibility is subject to the retailer's current terms.
- The published policy asks for all bottles and the packing slip.
- Return shipping costs are not covered according to the published policy.
Order Support
For order questions, use the retailer's order-support channel. For product questions, use Product Support.
Important: The terms displayed by the retailer at checkout or at the time of purchase should control if they differ from this page.